Refund policy

Last updated: October 14, 2026

30-day returns

We want you to be happy with your gear. You can request a return within 30 days after your order is delivered.

To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging. We may reduce your refund if an item has been used, damaged or handled more than necessary to check it.

How to start a return

  1. Email us at support@baitrock.com with your order number and the reason for the return.
  2. We will reply with return instructions and the correct return address.
  3. Send the item back and share the return tracking number with us.

Please do not send items to our business address. Our products ship from partner warehouses, so returns sent without first requesting a return and receiving our instructions cannot be accepted.

Return shipping costs

  • Changed your mind: you are responsible for the cost of return shipping. Original shipping is free, so nothing is deducted for it.
  • Damaged, defective or wrong item: we cover everything. We will send a replacement or a full refund, and in most cases you will not need to send the item back.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and photos, and we will make it right as quickly as possible. This does not limit your statutory rights, including the legal guarantee of conformity that applies to consumers in the European Union and the United Kingdom.

Non-returnable items

Gift cards and items clearly marked as non-returnable on the product page cannot be returned. Contact us if you are unsure whether a specific item can be returned.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order. If you would like help with this, just email us.

Cancellations

You can cancel your order free of charge until it ships. Email us as soon as possible with your order number. Once the order has shipped, you can return it under this policy.

European Union and United Kingdom: right of withdrawal

If you are a consumer in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days after the day you (or a person you choose) receive the goods, without giving any reason. This right applies in addition to our 30-day return policy.

  • To exercise this right, send us a clear statement by email at support@baitrock.com that you wish to withdraw.
  • You must send the goods back within 14 days after informing us, following the return instructions we provide. You bear the direct cost of returning the goods.
  • We will refund all payments received from you, including standard delivery costs, within 14 days after we are informed of your withdrawal. We may withhold the refund until we have received the goods back or you have provided proof that you have sent them back, whichever is earlier.
  • You are only liable for any loss in value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5 business days. Your bank or payment provider may need a few additional days to process and post the refund.

If you have not received your refund within 10 business days after approval, please check with your bank first and then contact us.

This policy does not limit any rights you may have under applicable consumer protection laws.

Contact

For returns, cancellations, exchanges or damaged items, email us at support@baitrock.com. We reply to every message.